Simpro + Buzzlink — every enquiry becomes a booked job.

Simpro (simprogroup.com) is an end-to-end job and project management platform built for commercial and larger residential trade businesses — electrical contractors, plumbing and mechanical services, HVAC, fire protection, security and data. It handles estimating, project management, scheduling, asset & maintenance, inventory, purchasing, timesheets, invoicing and reporting in one system. It's the go-to platform for growing Aussie trade companies that have outgrown ServiceM8 or a spreadsheet.

Yes. Buzzlink connects to Simpro so every lead our AI receptionist, missed-call text-back, website chat or booking form captures is pushed into Simpro as a customer, site, lead or job. Job status and completion data can flow back into Buzzlink to trigger review requests, follow-up SMS, maintenance reminders and reactivation campaigns — no double entry between your front-office and Simpro.

Simpro runs the job and the project (estimate → schedule → deliver → invoice → maintain). Buzzlink runs the front end (answer the call 24/7, capture the lead, book the job, ask for the review, win back cold enquiries). They're complementary — Buzzlink feeds Simpro with qualified leads and booked work; Simpro tells Buzzlink when a job is done so we can automatically request a Google review or schedule the next service.

A typical Buzzlink integration on top of an existing Simpro instance goes live in 10–21 days. We map your job categories, cost centres, business units, sites and workflows, then configure the two-way sync, AI voice scripts, missed-call flows and review automations. Training for office and field staff is included.

Simpro connects with Xero, MYOB, QuickBooks Online, Microsoft Dynamics and Sage for accounting, plus square, Stripe and Ezidebit for payments. It also integrates with major suppliers for live pricing and purchase orders. Buzzlink adds the AI lead-capture, missed-call recovery, review automation and marketing CRM layer on top.

Simpro is built for mid-market and larger trade businesses — typically 5+ field staff, project work, service contracts or asset maintenance. If you're a solo tradie, ServiceM8 or Tradify is usually a better fit; talk to us and we'll recommend the right stack. Buzzlink works with all of them.

Yes. When Simpro schedules recurring maintenance or PPM visits, Buzzlink can automatically SMS or call customers to confirm the visit, send reminders the day before, and request reviews after completion. That means fewer no-shows, higher completion rates and more 5-star reviews for your service division.

No. Simpro is a job, project and asset management platform — not a marketing CRM. It doesn't nurture cold leads, run review-request sequences at scale, answer inbound calls with AI or launch reactivation campaigns. That's Buzzlink's job — and the two systems sync so your commercial pipeline stays clean end-to-end.