Privacy Policy

1. Who we are

Buzzlink Connect (“we”, “us”, “our”) provides an AI-powered growth platform for Australian trades businesses and franchise networks. Our registered business address and contact details are available on request by emailing support@buzzlinkconnect.au.

2. What personal information we collect

We collect information necessary to deliver our services, communicate with you, and improve our platform. This may include:

• Business contact details — name, email, phone number, business name and ABN.
• Account credentials and integration tokens for job management platforms such as ServiceM8, Simpro, Tradify and AroFlo.
• Customer interaction data captured through our AI tools, including chat transcripts, call logs, SMS messages and review requests.
• Website usage data, device information and cookies collected through analytics and tracking tools.
• Billing and payment information processed by our secure payment provider.

3. How we collect information

We collect personal information directly from you when you fill out a form, book a demo, sign up for an account, or contact our support team. We also collect information automatically when you use our website or platform, and from third-party integrations you choose to connect.

4. Why we use your information

We use personal information to:

• Provide, operate and support the Buzzlink Connect platform.
• Communicate with you about your account, updates, billing and support requests.
• Automate lead capture, follow-up, booking and review workflows on your behalf.
• Improve our products, services and website performance.
• Comply with legal and regulatory obligations.

5. How we store and protect your data

We store data with enterprise-grade cloud infrastructure providers using encryption in transit and at rest. Access is restricted to authorised personnel, and we regularly review our security practices. While we take reasonable steps to protect your information, no system is completely secure.

6. Who we share information with

We do not sell personal information. We share data only with trusted service providers who help us deliver the platform — such as cloud hosting, payment processing, email delivery and analytics providers. These providers are contractually bound to use data only for the purposes we specify.

We may also disclose information if required by law, to protect our rights, or with your explicit consent.

7. Cookies and tracking

Our website uses cookies and similar technologies to understand visitor behaviour, measure marketing performance and improve user experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

8. Your rights

Under Australian privacy law, you have the right to access and correct the personal information we hold about you. You may also request deletion of your data, subject to legal or contractual retention requirements. To make a request, email support@buzzlinkconnect.au.

9. Data retention

We keep personal information for as long as needed to provide our services, fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we securely delete or de-identify it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@buzzlinkconnect.au.