The Big 5 Content Plan for Trades & Franchises
The Big 5 — Cost, Problems, Comparisons, Reviews, and Best-in-Class — are the only content topics that consistently drive ready-to-buy traffic to service business websites. They are the topics your buyers Google between deciding they need a tradie and picking up the phone. This 90-day plan turns the Big 5 into a publishing schedule any Australian trade or franchise can follow, including who writes it, how long each piece should be, and how to measure whether it is working.
The Big 5 refresher
Cost & price — what does it cost, why does it cost that, and what changes the number. These pages drive the highest-intent traffic on the internet because no buyer Googles a price unless they are close to buying.
Problems — what goes wrong with this product or service, how to spot it early, what it means, and how urgent it is. Problem-aware traffic is emergency traffic — they will book today.
Comparisons — A vs B, brand vs brand, method vs method, your business vs the alternative. Comparison readers are deciding between two specific options. Show up in the comparison and you halve their decision time.
Reviews — honest, third-party-style reviews of products, brands or methods in your space. The buyer wants an expert opinion before they commit; if you are not that expert online, someone else will be.
Best in class — 'the best X for Y' list posts that include competitors. Counter-intuitively, ranking competitors honestly in your own list-post is one of the fastest ways to win the buyer's trust.
The 90-day publishing calendar
Weeks 1–4: four cost articles, one per week. Front-load cost because cost converts hardest. Suggested mix — one head-term ('how much does X cost in [city]'), one variable breakdown ('what changes the price of X'), one comparison-by-price ('budget vs premium X'), one cheap-warning ('cheap X: what you give up').
Weeks 5–8: four problem articles. Pick the four problems your phone rings about most. Each article describes the symptom, the likely cause, urgency, and what to do next. Always end with a 'book a callback' or 'tap to call' CTA — problem-aware traffic is emergency traffic.
Weeks 9–10: two comparison articles. Pick the two most common decision points your buyers raise on the phone. Brand A vs Brand B, method X vs method Y, or 'should I repair or replace'.
Weeks 11–12: one review post and one best-in-class list. Review the most-asked-about product or brand in your space. Then publish a 'best X for Y in Australia' list that ranks five options honestly, including yours.
By day 90 you have 12 cornerstone pieces — enough to dominate long-tail search in your service area and to feed an AI chat with real answers (see the AI Chat playbook).
Article length, format and structure
Aim for 1,200–2,000 words per article. Shorter pieces rarely rank for competitive service-business terms; longer pieces drift off-topic and lose readers. Use short paragraphs, scannable subheadings, and an FAQ block at the bottom — Google's AI Overviews pull from FAQ blocks more than any other section.
Every article needs three CTAs: one above the fold (tap-to-call or estimator), one mid-article (relevant lead magnet or related guide), one at the bottom (book a callback). Articles without CTAs generate traffic but no jobs.
Insourcing: who actually writes it
The people doing the work are the people with the answers. Your senior tradie, franchise GM or operations lead speaks for 10 minutes into a phone, you transcribe with AI, you edit. Never outsource Big 5 content to a generic content agency — buyers can smell it within two paragraphs, and so can Google's helpful-content system.
A workable insourcing rhythm: 30-minute interview every Monday with the subject-matter expert, draft completed by Wednesday, polished and published Thursday. One person can produce two cornerstone pieces a week this way.
Measuring whether it is working
Track four numbers monthly per article: organic impressions, organic clicks, average position, and assisted conversions (leads where the article was touched in the journey). A healthy cornerstone piece should be in Google's top 10 for its target term within 90 days and contributing at least one assisted lead per week by month six. If a piece is not pulling its weight by month nine, refresh it — do not delete it.
Real-world examples
HVAC business — Perth
Published 12 Big 5 articles in one quarter. By month 6, organic traffic was up 380% and 22% of all booked jobs were touching at least one Big 5 article in the customer journey.
Pest control franchise — national
Standardised 12 Big 5 articles at the network level and let each location personalise the local examples. Average cost-per-lead dropped 41% across the network within two quarters.
Key takeaways
- Publish 12 cornerstone Big 5 articles in 90 days
- Front-load cost content — it converts hardest
- Insource the voice — agency content does not convert
- Aim for 1,200–2,000 words with an FAQ block at the bottom
- Refresh underperforming pieces every 6 months; never delete
Frequently asked questions
What are the Big 5 content topics?
Cost, Problems, Comparisons, Reviews, and Best-in-Class. These five topic types consistently drive the highest-intent organic traffic to service business websites and are what buyers Google between deciding they need a tradie and calling one.
How long should a Big 5 article be?
1,200–2,000 words. Shorter pieces rarely rank for service-business terms; longer pieces lose the reader. Use short paragraphs, scannable subheadings, and an FAQ block at the bottom.
Can I outsource Big 5 content to a content agency?
No. Buyers and Google's helpful-content system both detect generic agency content within paragraphs. Use a 30-minute interview with your subject-matter expert as the base, then edit. The voice has to be a real person who does the work.
How long until Big 5 content starts generating leads?
A well-built cornerstone piece typically reaches Google's top 10 for its target term within 90 days and contributes its first assisted leads within 4–6 months. Expect compounding returns from month 6 onward as articles mature.
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